I am having the same issue!  I have tried everything suggested in this thread and nothing works!!!  If this ISSUE has been going on since 2019 - then why hasn't it been fixed????????????????????  I am trying to set up a new client to start Direct Deposit in the new year and this should be an easy thing to do as it was in the past.  What has changed?

FIX THIS NOW - no excuses - shouldn't have to call you or you call me - JUST FIX IT!!!!!!!!!!!!!!!!!!!!!  We pay a lot of money for this to work!