Hi there, @Melissalanglais.

I appreciate you for following the troubleshooting steps above. I checked the report on my end, and I'm able to view it. 

Since the issue persists on your end, I'd suggest running the Time by Job Summary then customize it to Time by job by Name. Let me show you how: 

1. Go to the Reports tab, choose Job, Time & Mileage. 
2. Select Time by Job Summary. 
3. Click the Customize button on the left side. 
4. Choose Display, then pick Time by Name by Job in the drop-down. 
5. Hit the Filter tab, then type Name in the search box. 
6. Elect either Multiple names or All names. 
7. Tap OK. 

Also, I'd advise you to contact our Customer Care Team. They have tools to open your account and investigate the root cause. Please ensure to contact them within the business hours to address your concern as soon as possible. 

Here's how: 

1. Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/QB-Desktop-ProPremier-CHAT/22240/view. 
2. Complete the required information. 
3. Hit Submit. 

Additionally, browse through these articles below about managing reports, customer's job, other topics. 

• Tracking job costs in QuickBooks Desktop
• Reports
• Understand reports

Let me know if you have another concern by clicking the Reply button. I'm always here for you. Keep safe!