@JonpriL 

Running as admin has no effect on this.  And when you call in to talk to someone, they say they can't find an open investigation, so they can't add you to the list of people who need to be notified, then they force you to go through all the stupid, useless troubleshooting steps all over again, and then they hang up on you before starting an investigation, so you wind up in the same irritating, infuriating, loop.  Just sayin'.

In case anyone else needs it, the investigation number is INV52183.