Hello @valprice1,
Currently, we have an on-going investigation where users, like you, get kick out of the program after it crashes. Rest assure that our engineering team is in all hands working to fix this as soon as possible.
In the meantime, they have suggested opening QuickBooks Via Administrator as the workaround. You can do so by following the steps below:
- Close QuickBooks.
- On the QuickBooks icon, right-click it.
- Select Properties.
- Under Compatibility, select Run as Admin.
- Click Save and close.
However, I'd still recommend contacting our Customer Care Support. Even if you have reached them, only one of our specialist from the Payroll Team can associate your account to the said open investigation. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter QuickBooks Crashes in the Tell us more about your question: field.
- Select Search.
- Click Start a Message.
Additionally, I've also included this helpful reference for a compilation of articles you can use while working with your payroll: Help Articles for QuickBooks Desktop Payroll.
We appreciate your patience as we're working on this. Please let me know in the comments if you have any other questions. Stay safe and well!
