Hello, Brewster.
I can see the reason you'd got a letter from IRS because your e payment didn't go through, Brewster. Since you've verified that you're able to log in with no problem, however, your payment status is still rejected.
I recommend reaching out to our Desktop Payroll support team so they can pull up your account and review it and further investigate the underlying issue.
Here's how:
- Tap Help inside QuickBooks.
- Go to QuickBooks Desktop Help.
- In the Have a Question? window, click Contact us.
- Enter a brief description of your issue, then press Continue.
- Choose Get a callback to schedule a callback from our support agent.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
Also, you can read this article for a reference on what to do when your e-filing or e-payment is rejected: Troubleshoot efile or epay rejection issues.
Feel free to get back to me if you have any questions about this or need further assistance with anything in QuickBooks. I'll be right here to assist you anytime. Have a nice day!
