I understand the impact of any delay in resolving this issue, @JAC2. To get this issue resolve right away, let me route you to the best available support. Since the Community forum is a public space, I'd suggest contacting our Technical Support team. They have the tools to securely perform remote access session to identify the root cause.

Here's how to contact them:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click the Contact Us link.
3. Enter your concern in the Tell us more about your question box.
4. Click Search and choose the Start a Message or Get a callback.

You may also refer to the screenshots above given by my colleague ReyJohn_D. 

You can also check out these payroll liability related articles for additional reference:

• Run payroll liability balances report
• How to use QuickBooks to pay payroll taxes and other liabilities

Keep me posted on how your call goes by clicking the Reply button below. I'm always here to help.