I appreciate your patience with this, AnnetteFox.

At this moment, I recommend getting in touch with our QuickBooks Support Team. One of our representatives can further investigate why QuickBooks only withhold the tax if the number of dependents is entered.

Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Chat button.

Additionally, I suggest checking out the IRS guidelines in case you don't receive a completed W-4 from an employee, withhold their tax as single with no withholding allowances. This is to ensure your data is accurate.

Feel free to reach out to us again. This way, we'll be able to provide the assistance you need.