I'll help make sure you can get in touch with one of our representatives, @RR2448.

Since you've already performed the needed troubleshooting steps, I recommend contacting our support team for further assistance. They have the necessary tools to check your account in a secure space and perform a viewing session to investigate this more.

Before diving in, please review our support hours guide to ensure they can assist you on time. Also, please note that we've made some changes to our support options. Our representatives are available via messaging or chat to accommodate all our customer's concerns effectively.

Here's how to contact our support team:

1. Open your QuickBooks Desktop as an administrator.
2. Click the Help menu, and then select QuickBooks Desktop Help.
3. On the pop-up screen, choose Contact us (Note: Make sure to click the Home page to see the Contact Us option).
   
4. Click the Search for Something else button, and then type your concern in the Ask us anything box like "Tax payments history error."
5. Select Search to continue.
   
6. Choose Start a Message, and then follow the onscreen prompts to proceed.
   

In case you have prior or historical tax payments, you can record them in QuickBooks to ensure that your future tax deposits and filings are accurate. For more tips, please see this article: Enter historical tax payments in Desktop Payroll.

Then, you can start filing your forms to stay compliant with the state regulations. This way, you can also access and print them to keep a copy for future use.

Just comment down and I'll do my best to answer your tax payment concerns in QuickBooks. Have a good one.