Thanks for adding your concern in this thread, @RR2448.

There may be an issue with your company file that's causing the payment history to disappear. Let me share with you the steps on how you can troubleshoot this kind of error in QuickBooks Desktop to fix it. 

First, update QuickBooks Desktop to its latest release. This will help you fix some minor issues within your company file. Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. In the Update Now tab and then click Get Updates to start the download.
3. When the download finishes, restart QuickBooks.
4. Accept the option to install the new release when prompted. 

Once done, run the Desktop Tool Hub on your computer. Then, select the Company File Issues tab if you’re having error messages opening your company file or missing or blank lists. This will open the Quick Fix my file and the QuickBooks File Doctor tool. If you need additional assistance, select File Dr Help on the company file tab.

If you're still getting the same issue, I recommend reaching out to our customer support. This way, they can check your company file and trace the cause of this concern.

If you have follow-up questions, feel free to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.