Hello,

I am by no means an expert with QuickBooks.  I have used QuickBooks for over 20 years; and the Enterprise Solutions version for more than 15 years.  Whenever I have a problem I do the "go to" steps; restart your computer, run QuickBooks Database Manager and scan all of my QB files.  If you or your customer is sharing QB with other users, make sure you are all using the same version/update.

Sometimes that fixes my issues. If it doesn't I call support and have them remote it.  About 85% of the time the techs are superstars!  I find that it is easier for them to fix issues remotely instead of trying to instruct the user.  I will usually take notes on the steps they do.

Above all, just have patience with the techs.  However, if you don't feel like it is progressing, ask for another tech.  They are not a "one size fits all".  I truly hope this helps.