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Replying to:
MaryAnn_E
QuickBooks Team

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Hi there, @boolean.

 

Let's run the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues that might've caused the accounts to show the same amount on the report.

 

On the other hand, the Rebuild Data utility repairs damaged data in your company file. Before this process begins, please secure a backup copy of your company file.

 

To Verify data:

 

  1. Go to the File menu.
  2. Scroll down to Utilities.
  3. Select Verify Data.
  4. Click OK.

 

To Rebuild Data:

  1. Go back to the File menu.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click on OK when you get the message Rebuild has completed.

 

For additional about the process check out the Verify and Rebuild Data in QuickBooks Desktop article.

 

Let me know if you get the chance to try all these suggestions and what the results are. I'll be right here with you.

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