Hi there, office_MM.
Aside from claim dependents, QuickBooks also considers the taxable amount, filing status, and pay frequency in calculating the income tax. One of these factors might be causing the zero income tax.
If you've already reviewed everything, I would recommend reaching out to our Payroll Support Team. They'll check everything in the employee setup to determine why QuickBooka is not calculating any Federal Withholding for this particular employee. Here's how to reach out to them:
- Go to the Help menu and select QuickBooks Dersktop Help.
- Click Contact Us.
- Let them know that you need help with the employee's W4 information.
- Click Continue and select the available options that you can see there.
Please take note that due to the growing impact of COVID 19, our support channel is only open in between 6 AM to 6PM every Monday to Friday. See this link for more details about their operating hours: Support Hours And Types.
Don't hesitate to reach out to us again if you need anything else.
