Thank you for sharing your concern here in the Community forum, @Cindy G.
We don't receive investigations about this error when trying to submit direct deposit authorization in QuickBooks. For now, you can perform some troubleshooting steps to resolve the error and activate direct deposit successfully.
You can start by verifying and rebuilding data in QuickBooks Desktop (QBDT). This process identifies the most commonly known data issues within a company file and self-resolves them.
Here's how:
- Open your QBDT file, then select Utilities from the File menu.
- Select Verify Data.
- If you see:
- "QuickBooks detected no problems with your data," no further action is needed.
- A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. That said, you need to select Rebuild Data from the Utilities tab to correct the problem.
For more detailed instructions, check out the instructions provided from this link.
Next, proceed with updating or resetting your QuickBooks updates.
Once completed, try submitting the direct deposit authorization again, if you're getting the same error, I encourage following the next solutions provided from this article: Fix data damage on your QuickBooks Desktop company file.
Let me know if you have any other QuickBooks or direct deposit questions. I'm a few clicks away to help. Keep safe always!