I am having this issue with QB Desktop Pro Plus 2020. At first when I entered all the info in the 3 sections including industry I just got a spinning circle. Just spent 2.5 hours on chat/phone with support and now am receiving a 40001 error code. The chat support said he can't get through to his help desk so someone is supposed to call me back. Last time I had a call back the line disconnected. No happy QB. Any ideas how to fix this?