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Thanks for trying the steps shared by my colleague, @Cas9.
Let me route you to our Customer Care team. This way, we can further look into the root cause of this issue.
Here's how to reach them:
- From the (?) Help icon, click on Contact Us.
- Enter your concern and click on Let's talk.
- Choose either Start messaging or Get a call.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
I'll share the article about the list of payroll reports available in QuickBooks Online.
I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future. I'd be glad to help you all the way.