I appreciate the complete details you've shared, @FrankBurns4077.
Let me share some information so you'd be able to successfully update your email address.
You can log in to your Intuit account to verify if the change you've made has already sync. Here's how:
- Open your internet browser (preferably Google Chrome).
- Go to https://accounts.intuit.com.
- Sign in with your current user ID and password.
Once you're able to see that your email address was successfully updated, you can try accessing QuickBooks Workforce using a private browser or an incognito browser.
- Go to: QuickBooks Workforce.
- Enter your login credentials.
If you're able to successfully login without the error prompt, go back to the main browser, then clear the cache. Too much cache can affect an application's behavior. Also, using a different browser fixes issues like this (Google Chrome, Microsoft Edge, or Mozilla Firefox).
However, if the error persists, I'd recommend letting your employer contact our Customer Care Team. A specialist can securely look into your account and further check on the root cause of the error prompt. Also, they can resend an invitation to access your account using the new email address.
I've added these articles for more information:
I'm only a comment away if you have other questions about managing your account information.
