Hi DanaH1. This error is something our phone support team will need to address. I advise you reach out as soon as you can to have one of our agents get on the issue for you. Here's the Intuit Support page where you can find an up to date contact number. I know this can be an inconvenience to you and your employee so if there's anything else you need just leave a reply below and I'll be glad to help. Have a great rest of your day.