I appreciate you for bringing this one to our attention, jaymew3.
I've checked here on our end and there's no reported case about this one. Let's try performing the steps provided by my colleague Mark_R to better isolate if this is a browser issue or not.
Then, try entering the home address again (the address where your employee lives) in the W-4. For more details about this one, see Adding and editing an employee article.
If it works, set up and assign a new work location for that employee that works in a different location other than your primary company location.
If the same thing happens, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.
Here's how to reach them:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
I've got a link here that provides you with articles about managing your employee's records: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/employee-and-worker-records/08....
Feel free to go back to this post if you need a hand with running payroll reports or any QBO related. I'll be here to help, Have a great day ahead.
