Welcome aboard to the Community, @RWCLLC.
Let me share some updates about the issue with the form in QuickBooks Desktop.
We have received reports that users are getting incorrect amounts in Box 5a of the federal form. Our engineers are all hands on deck to get the tax form working again.
While waiting for the permanent fix, we will have to add the company of the affected users to the notification list. It helps ensure you receive email updates regarding the resolution status.
Since the safety of your personal data is our top priority, I recommend contacting our Payroll Support Team. They can gather account information in a secure space.
Here’s how to get in touch to our support team:
- Open your QuickBooks Desktop.
- Select Help from the top menu bar, then choose QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your issue, then select Continue.
- Select how you want to reach out to our support team.
- To expedite the process, provide this number: INV-48246.
The investigation not only keeps you updated on the status but also provides the engineers with the information they can use to implement a permanent fix.
Additionally, here are some helpful references that you can check out about the payroll tax forms, like how to ensure compliance with federal tax regulations, as well as some payroll news and updates:
Feel free to hit that Reply button if you have any other questions. Have a great day ahead.
