I know that this hasn't been easy for you and your business, HKLCPA.

I also appreciate all the efforts you've exhausted just to get this working. Since the issue still persists, you'll want to get in touch with our Customer Care Team. This way, we'll be able to look into your account in a safe environment and run a series of tests to rectify the underlying issue.

Here's how to connect with us:

1. Open your QuickBooks.
2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your issue, then select Continue.
5. Choose Start messaging or Get a callback from the next available representative.

You may check our support hours first to ensure that we address your concerns on time.

I've also included an article that will guide you in preparing and printing Form 941, Schedule B, and Form 940.

I'll be right here to continue helping if you have any other concerns or additional questions. Stay safe.