Nope, turning off antivirus did not work. Called in our IT guys today and they said it is a known problem throughout QB 2020 version and so far they have found no fix because it is not our computers, it is a software issue from QBDT.  The QBOnline doesn't even populate the form so I guess we should feel lucky we even get a form. Seems like it's an important issue that should be addressed by Intuit.