Hi, @briantt.

Thanks for letting us know the outcome of the steps given by my colleague.

Since the issue persists after performing the recommended solution, I suggest giving our Payroll Support Team a call for further assistance. They have tools like screen-sharing to help double check why you’re unable to connect your bank account for payroll direct deposit and e-pay service. 

You can find their most updated phone number through this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.

Please keep me updated on how the call goes.  I’ll be here any time you need help. Looking forward to hearing from you soon.