We have tried multiple browsers, clearing cache, incognito mode, accountant login and Master Admin login. Still cannot set up e-file and e-pay. Attached image is screenshot I get after trying to use the bank account already connected to Quickbooks that is "ready to send money." Same error when I try to connect it manually.

Maybe this is because two employees entered the company bank account for their direct deposits? This has since been corrected, but the error remains. 

Should I disconnect the account completely, including from Quickbooks Payments (used to receive payments from clients)? The reconnect?