Hello @Annie20,

While waiting for the response of our member, @ALD40, I'd also suggest contacting your accountant for additional assistance in utilizing the journal entries for your bills. This way, you can manage your bills and fix your account balance. You can find one through this link: Find an Accountant or Bookkeeper.

Lastly, I've got you these helpful articles for ideas about how you can manage your account and transactions: Reports and Accounting for QuickBooks Desktop.

Keep me posted in the comments if you have any other questions. I'll be happy to help.