Hi there, @dketner.

Let's update your QuickBooks Desktop to the latest release. This way, your software is up to date and have the latest features and fixes. I'll show you how:

1. Go to the Help menu, select Update QuickBooks.
2. Go to the Update Now tab.
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks.
5. Accept the option to install the new release, when prompted.

Here's an article you can read for more details: Update QuickBooks Desktop to the Latest Release.

Once done. let's get the latest tax table. This way, the state wage listing will populate correctly, here's how:

1. Go to the Employee.
2. Then choose Get Payroll Updates.
3. Select the Download Entire Update checkbox.
4. Now pick Download Latest Update. A window appears when the download is complete.

If the error persists, I'd suggest contacting our Technical Support Team. An agent will look into your account in a secure environment to further check the root cause of the issue. 

Here's how:

1. Visit:https://help.quickbooks.intuit.com/en_US/contact.
2. Select your QuickBooks Product.
3. Choose your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click Start a message to connect with us.

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.     

I've also added our Excel based payroll reports article. It provides several reports and how to generate them in QuickBooks.

Please reach out to me here should you need any additional assistance. Have a good one.