Hi, mwtlgray.

Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need. 

Have you tried the troubleshooting provided by JessT? If the issue still persists, I encourage you to get in touch with our QuickBooks Desktop Technical Support Team. They have additional tools to pull up your account and investigate this further. They can also create a new investigation and once it has been open, you’ll be receiving an email notification about the updates and progress.

You can contact our phone support by following the steps provided by my colleague AldrinS above.

For additional reference, you can check this article: Print your W-2 and W-3 forms.

Please let me know how it goes. If you have other concerns, you're always welcome to post here in QuickBooks Community. We're always here to help you out.