Hello there, briantt.
We have notified our product team and they are working getting this resolved. In the meantime, let's perform some basic troubleshooting steps to resolve this.
Let's begin with using a private browser to determine if it's the browser that's causing the error.
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, try clearing your browser's cache to delete temporary internet files and data that's causing unexpected performance in the product.
Otherwise, you can also try using a different browser to be thorough. Changing to a different browser helps refresh your QuickBooks Desktop.
If the issue persist, I suggest getting in touch with our QuickBooks Care Support Team. They'll be able to take a closer look at the issue and identify why you're getting the error message to come up with a fix.
Here's how you can reach them:
- Go to this link: Get help with QuickBooks Online.
- Click the contact us.
- Click the Get Phone Number button.
Please notify me if you need something else. I'll be around the corner.
