I appreciate the screenshot and complete details you've shared, @beta-brain.
Let's first make sure that your QuickBooks software is updated to the latest version. Recurring errors and QuickBooks crashing can also be resolved once the software is updated.
Here's how:
- From the QuickBooks▼ drop-down menu, select Check for QuickBooks Updates.
- If a newer version is available, select Install Update.
- When prompted, select Install and Relaunch.
- When the update is complete, QuickBooks for Mac automatically opens.
Once completed, restart your device to ensure that all QuickBooks components are updated. You can now try making the duplicate sales rep inactive. Here are some of the articles that you can use as references:
If the issue persists, I'd recommend contacting our Technical Support Team. This way we can an agent can look up your account securely. Also, they can further check the root cause of your concern.
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Mac Desktop.
- Select the Company File option, then select a sub-topic.
- Scroll down a little bit and click Start a Message.
Keep me posted on how your call goes. I'm always here to help if you have other questions about resolving unexpected behaviors in QuickBooks. I'm always here to help.
