Hi Catherine,

I am a college student and trying to do the Payroll Setup Interview/Wizard. It errors out on me every time.

This is a college software QB Accountant Desktop 2018.

The EIN is for [Company name removed] company.  [EIN removed]

When I try to get a Payroll Service Key it gives me error 20004

My software is activated.

How do I get this working? I need it for my homework this week and to pass this class.

thank you,

Sandra