Hi there, DaMet.

I appreciate you for providing enough details of your concern.

Based on the information you've gathered and shared with me, we'll need the assistance of our specialist. We'll have to pull up the account of your employee to further investigate this matter. With that, I would suggest getting in touch with one of our specialists. They have the appropriate tool to use and be able to help us in fixing this issue.

I can see that you've contacted to them. However, it's the best to sort it out. Please consider using this link to get some help from our payroll support: https://static.onlinepayroll.intuit.com/Support/General_Support.html.

If you have other questions, just let us know by adding a new post below. We are all right here to help. Stay safe.