Thanks so much for replying!  The employee gave me access to his email so that I could try to fix this for him. 

1. He gets an email every 2 weeks (like all of us) when his paycheck is available to view, however the email comes from a different place than ours does. (Ours come from Workforce)

2. When he clicks on the link to sign in and view it, he gets a message saying he doesn't have a workforce account and to check with the administrator.

I have tried to log in as him, using for the forgotten password option, he gets an email with a temp password AND a text message on his cell phone to verify his identity.  We update his password and again get the message that he doesn't have an account.  I have changed his employment status to terminated, then changed it back to active, I have changed his email address to another one ALL in the effort to try to get to the option to send him another invite.  Phone calls to QB get me bounced around to multiple people who don't understand what I'm trying to explain