Hi lydiavanderburg,

I would agree to the fact that businesses sometimes are on a tight budget especially in our situation right now. Others would also prefer to have control over filing and paying taxes. We've anticipated these scenarios and we have an option disable Auto File and Pay.

To do this, we'll have to turn off the E-services feature first. Please be sure that you don't have any outstanding taxes as well, so it can be turned off successfully. However, we'll need help Support to do this, so I'd suggest contacting them again.

You can follow the steps shared by Klent above. Please bring to the Support's attention that you'll need to turn off E-services to disable the Auto File and Pay feature. I understand that this will be your third time to contact them. You can share this reference with the agent: ATTN-6934.

Please note that you'll have to do undergo the same E-services enrollment process again, so it may take time.

You will see the Taxes and Forms section after, like in the screenshot.

On the other hand, we featured contents that are relevant to our situation today. You can check them out on the QuickBooks Blog page.

Always feel free to visit us back if you need help with the settings of your payroll features.