Hi BRC,
Thank you for jumping in. The article for checking the alignment also suggests checking the compatibility of Jack's printer driver.
Hi jackrussell53,
If you've already gone through Option 3 in the article I've shared and the same thing happens, please get in touch with our phone agents to check this further.
- Open this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
- Click Taxes.
- Choose View Contact Info button.
Let me know if you have other questions.
