Thanks for joining this thread, @Roxfer83.
For the best assistance, I recommend reaching out to our Desktop Support. This is because they have the tools to get on a screen share with you and look further into this behavior. Rest assured, they can help you look into the Employee's Profile, as well as reviewing your Payroll to make sure everything is set up properly. Here's how to get in touch:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Choose Contact Us.
- Type in your question or concern then hit Continue.
- Pick Start Messaging.
You'll hear from an agent shortly. Please let me know how the conversation goes.
I'll be here if you have any other questions or concerns. Have a great day!
