I am having the same problem as Pira Consultants. I have spoken with multiple QB support staff. Each one of them take up a minimum of one hour of my time and then tell me they cannot fix the issue and it needs to be sent to "the engineers." Then I never hear from anyone again and the problem remains unfixed. Then I have to call (or use chat) to start the process all over again with a new support staff. Nothing has been resolved.