Hello anna35,
In QuickBook Online, paychecks can only be voided in the same quarter they were created. This is why we requested you to reach out to our Customer Care Team. I've got this article for more details: Void a paycheck.
We're also unable to discuss any sensitive information in the Community. You can request for a callback to accommodate your changing business needs and schedule, or chat with us by following the steps below.
Before doing so, please check our support hours here.
- Go to the Help icon located in the upper right-hand corner.
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I'll look forward to helping you out here if you have other questions or concerns. Stay safe.
