I appreciate the details a lot, @racheljane27.

To make sure that your employees can access their paychecks through the Workforce, click the Send Invite button again. This will enable him to create an account to Workforce.

Once the invite is resent, let your employees check the email message and let them click the Get access to paycheck button.

It will route your employees to create a new password with his email (username) in accessing the Workforce.

Then he can log in to Workforce successfully.

You can refer to this article for more details about how your employees get access to their paychecks and W2s: Invite employees to see pay stubs and W-2s online.

Just in case, if your employees didn't see their pay stubs in the Workforce, make sure to upload the payroll info to Intuit from your QuickBooks Desktop. You can use the steps provided in the above article.

Please let me know if you have further questions. I'm always here to help. Have a good one!