I'm here to ensure you'll get the right support in entering the 2020 Form W-4 information for your new employee, @mbutler.
You're on the right track in downloading all the necessary updates, so there's no information you're missing. I'd suggest contacting our Customer Care Team since the system is still asking for the number of allowances instead of the $ amount in the Claim Dependents field. They can securely access your account and determine the root cause of this issue. They can also help you fix this so you'll be able to enter the employee's 2020 Form W-4 information. Please check out our support hours before getting in touch with them. Here's how.
- Go to Help from the top menu.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter The program is still asking for the number of allowances instead of the $ amount in the Claim Dependents field on the 2020 W-4 form in the Ask a question (or tell us what's wrong) box.
- Hit Continue.
- Choose an option to connect with a live support agent.
For detailed instructions, see this article: Contact Support Team.
Once fixed, I recommend visiting this website: IRS Guide. This link provides you answers about the general, employee, employer FAQs on the 2020 Form W-4.
I'm just a post away if there's anything else you need. Have a great rest of your day, @mbutler.
