Hi there, lauraens.

Let's try a few troubleshooting steps that can resolve common issues when working in QuickBooks Desktop. Here's how:

1. Update QuickBooks Desktop to the latest release
2. Repair your QuickBooks Desktop for Windows

Once done, please send a pay stub to check if that's successful. Just in case you're still getting the same message, please reach out to our Char Support Team so they can double-check on the error message.

Here's out to reach out to them:

1. Go the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know that you're having issues when sending your pay stubs.
4. Click Continue, then click Start messaging.

Let me know if you need anything else.