I have tried the last step (QB help) and I received a call very quickly (Thank you).  However, her solution was to "double the extra withholding" and that would fix it.  HMMMM, sounds like this person really didn't' understand the problem. I shouldn't have to rig the system to have it work correctly.  I did report " a bug" so we'll see if it reaches the programmers. Thank you for continuing to try to resolve this.  We can't be the only ones who are experiencing this.