Hello @eeei732,
Thanks for choosing the QuickBooks Full Service Payroll for your business. I understand your sentiments about being unable to get the correct reporting for W-2's. I'll guide you to get to the right department to get this corrected.
You're right, QSEHRA is an HRA and not HSA because it's a company-funded, tax-free health benefit that is used to reimburse employees for personal health care expenses. Thus, it should show on line 12 as code FF in the W-2 form and not Code W.
While this can only be fixed by the help of our Customer Care team over the phone, let's make sure you'll get the right support from the QuickBooks Full Service Payroll department this time. Here's how
- Log into your QuickBooks Online company.
- Go to the Help menu at the top right of QuickBooks.
- Select Contact Us.
- Tell us what you need help with, then choose your preferred support method (Start messaging or Get a callback).
You can reach them at any time, any day. I'm also adding an article that will help you learn about how QuickBooks handles and how to report the QSEHRA on the W-2 form. You can also share this with our agent who will assist you.
Feel free to comment below if you have more questions. I'm always around to listen and help in any way I can.
