We have been subscribers of Full Service Payroll for nearly 2 years.  Last year we started offering QSEHRA to our employees, and given that we have full service payroll, we had to call customer service and ask them to set this up in January 2019.  They assured as that this would be reported correctly when W2 filing came around.

However, our recently issued W2 forms do not show any QSEHRA amounts in Box 12.  So we called customer service to see what the problem was.  The people we dealt with were not knowledgable at all and tried to tell us that we are doing it wrong and that these should be "Company HSA Contributions".  While HSA contributions do go to Box 12 on the W2, they have a different code (W) than QSEHRA which gets (FF).

As of now, the QSEHRA contributions are still not correctly defined in our QB, so we are having to hold off on running this month's payroll.  Furthermore, customer service is saying that they will charge us to file corrected W2's.  In all honestly we are considering cancelation of the service.  It seems that doing QSEHRA is beyond the capability of Full Service.

Has anyone had a successful experience with Full Service and QSEHRA?  Hoping to be talked down...  Thanks.