********************FOLLOW UP*********************

Spoke with the IRS, 01/24/2020 - 5:42PM (central time)

The phone agent(s) are not familiar with / can not offer any advice on how how to fill out the 2020 W4.

We need to go to the irs.gov website and follow the instructions on how to fill out the form, (employee and employer).

They are not familiar with how any payroll software processes the new forms.

Asked if they can give me an address for my local business office, because the only information at irs.gov is for personal taxpayer information.

Agent said call the local personal information office and they should be able to assist with questions for Business's or forward you to someone who can.

Agent ended the conversion with a chuckle and good luck.

"They may also answer federal business questions, but probably not on the 2020 W4.

SideNote:

I've watched the webinar at https://www.irsvideos.gov/Webinars/UnderstandingThe2020FormW4AndHowToUseItToCalculateWithholding

My only issue with the new form is how much time is required from employee and employer to fill out.