@vhague 

RE: ...but for us it was the 940, 941, and State Unemployment Compensation reports that were the issue.

What happens when you try to use that feature?  Maybe I can fix it, too.

RE: While the CSR reps have been saying 'Engineering is aware of the issue', my guess is that it has been queued behind other 'more important tasks' all this time.

Yes, for 15 months or so now.  Seems like perhaps they need to staff up?