Ever since upgrading from Quickbooks Desktop Pro 2012 to 2019 this issue has been a thorn for us. After reloading all machines to Windows 10, upgrading to Quickbooks Desktop Pro 2019, and installing the Microsoft office, we discovered we had one Windows 7 laptop remaining that could pull reports properly, but for us it was the 940, 941, and State Unemployment Compensation reports that were the issue.

Big Red's solution is a simple one. Download a QB_Payroll_Link.xlt file and replace the one Intuit installed. This lead me to doing the same for QB_Taxform_Link.xlt, but what I did was to take the file from my prior Quickbooks Desktop Pro 2012 install and simply copy it over, No changes whatsoever. It worked like a charm.

I have some experience with software development myself and I can't help but agree with some people here who have been disappointed with Intuit's reaction to this issue. While the CSR reps have been saying 'Engineering is aware of the issue', my guess is that it has been queued behind other 'more important tasks' all this time. In fact, now that I understand how Quickbooks is interacting with the templates themselves (which is little more than calling them to start), a developer with even an inkling of knowledge of this functionality should have been able to point at the template files as the cause of the problem.

So, thank you Big Red for sharing your findings. I am very glad this issue is behind us.