Hello, DrACI.
A situation like this can be resolved by performing a troubleshooting step. If you haven’t run the steps provided above, you can give it a try.
If the issue persists, it would be best to reach out to our Phone Support Team. They can take a closer look at your account, and they can open an investigation about this matter. I’ll show you how:
- From the ? Help icon, click Contact Us.
- Enter We can’t connect your bank account as a brief description of your concern.
- Click Let’s talk.
- From there, you can Talk to a specialist or Message an Agent.
You can always get back to me if you need anything else. I'm here to help you out.
