Allow me to join the discussion and clarify the process of correcting the vacation and bereavement balances, as well as addressing adjustments to the employee's paycheck, LDO.
When making adjustments to the vacation or bereavement balances on the Manage time off policies page, the employee's paycheck will not be affected.
If you want to update the vacation and bereavement balances, adjusting them directly without altering the employee's paycheck is the correct approach, provided the adjustment doesn't affect the payment amount. However, if the adjustment does affect the payment or if you need to reflect bereavement leave on the paycheck, you need to delete and recreate it, ensuring the leave, such as 5 hours, is accurately reflected.
However, if the employee is paid via direct deposit, I recommend reaching out to our Live Support Team. They have the necessary tools to securely access your account and assist you with making adjustments to the paycheck.
Here’s how you can contact them:
- Click the Help button in the top-right corner of your QuickBooks Online account.
- Select the Assistant tab and type Talk to an expert to get support options.
- Choose your preferred method — either Chat or Callback.
To check when Live Support is available, refer to our support hours here: Get help with QuickBooks products and services. Make sure to select QuickBooks Payroll as your product.
If you have any other QuickBooks-related questions, feel free to reply here. We're here to assist.
