@kerrie2 We understand how concerning and frustrating a delay in payroll direct deposits can be, especially when it impacts your employees. We want to assure you that we're here to help resolve this for you.

We've shared your issue with our Next Level Help team. They will carefully review your Community comments and support history, including the details about the error you mentioned, the holiday notice, and your attempts to obtain an explanation letter. You can expect to hear from one of our experts soon with next steps.