When I called they said they had an internal error, their bad. I couldn't even get to a supervisor. I was also supposed to receive a letter from them stating the error and haven't. When I called to follow up, I received the runaround again. This is unacceptable. There are things QB can have an issue with, but not remitting employees direct deposits on time, or taking any accountability for it, has me furious. This is my employee's livelihood, and something I take VERY seriously. They can process online payroll in a day, why is it with desktop they dropped the ball? Especially when the letter from them on the holiday and how it affects payroll for the week clearly stated to run it like normal. I tried to upload the letter from QB, but it won't let me and I see someone else already has. There is also no place to seem to be able to file a complaint with them. I am reaching out to BBB and Consumer Financial Protection Bureau, but not sure how to escalate this further.