I just spent over three hours with a Pro Advisor Team member and this issue is still not resolved. 

Went to tier three with the engineers and they did not resolve the issue but they told my Advisor that it was. 

Do not hold your breath here because the engineering team has not resolved  the issue of Payroll Class Tracking, Updating Transactions, or providing any customer service. 

I was not allowed to speak directly with the engineering team to try and resolve the issue. 

I use direct deposit transaction and cannot edit a check for class transactions. 

They suggested that there was a GL item not Classed and I had to inform the engineers that their system does not track classed by GL accounts and that it is done through the Payroll Settings. 

The engineer team told my Pro Advisor Team member that the issue was resolved which it is not. 

They LIE!

I have serious concerns with the quality of engineers at INTUIT. 

This experience SUCKED!  

Mike Krug.